Consumer
Protection

Consumer Protection

Our Company operates in business segments that produce industrial raw materials which are merely related to industrial consumers in a limited market, not to retail consumers.

 

The rights of and protection for Our Company’s consumers are guaranteed and regulated in the relevant sales contracts.

 

Consumer Protection

Consumer Complaint Service

Our Company does not have a special center for handling consumer complaints, but provide services to consumers directly through the Commercial Division of each related segment.

 

Product Liability

Our Company is committed to the implementation of health and safety standards for supplied products, in compliance with the designated uses in related industries. Especially for CPO and oleochemical products, the standards used are adjusted to the standards for manufacturers of Fast Moving Consumer Goods (FMCG) as Our Company’s consumers.

The provisions about the standards established between Our Company and the related consumers are stated in binding contracts.